How Shopgenie has doubled the number of reviews for Cars Unlimited Auto Repair and brings in 1-2 additional jobs weekly.

Andy Mascherino, the owner of Cars Unlimited Auto Repair in Largo, Florida, has always been hands-on when it comes to managing his shop. Before Shopgenie, his daily routine included manually sending text messages to customers, following up on declined services, and dealing with the frustration of no-shows for appointments. The process was time-consuming and left room for errors—missed follow-ups, forgotten appointment reminders, and a steady trickle of reviews rather than the flood he knew his shop deserved.

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The switch to Shopgenie brought a wave of relief and efficiency. One of the most significant changes Andy noticed was in the automation of tasks that used to eat up chunks of his day. "Every day, it was like, did you do your job? Did you call everybody? And it was always just, I forgot to call this. I forgot now it's... one less thing, two less things, three less things the service adviser has to do," Andy says. With Shopgenie, appointment reminders are sent automatically, no-shows are minimized, and customer engagement has soared.

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The impact on reviews has been dramatic. With Shopgenie's automated system, every customer that comes through the shop receives a link to leave a review. This change has doubled the number of reviews Cars Unlimited Auto Repair receives, boosting their online reputation and attracting more business. "I probably get at least double the reviews that I was getting from before," Andy notes, emphasizing how the consistent follow-up has made a real difference.

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Declined services, once a missed opportunity, are now a steady source of additional work thanks to Shopgenie's automated follow-ups. Andy estimates that the shop gains one to two extra jobs each week from these follow-ups, translating into at least a half-dozen more jobs each month. Customers appreciate the reminders as well, often returning for services they had initially declined but later realized they needed, especially before important events like road trips.

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For any shop owner hesitant about trying Shopgenie, Andy's advice is simple: "Just try it. I mean, what do you got to lose? When you think about how much time you spend every day... it's gonna pay for itself. No doubt." With Shopgenie, Andy has found a tool that not only saves time but also drives growth, making it an indispensable part of his business.

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