How Shopgenie consolidated all of Phils Pro Auto’s marketing and CRM tools into one platform

Jonathan White, the owner of Phils Pro Auto in Greeley, Colorado, knows firsthand the challenges of managing multiple platforms for a busy auto repair shop. Specializing in domestic and Asian vehicles, his shop has always aimed to deliver top-notch service. But before switching to Shopgenie, Jonathan found himself juggling various tools for marketing, customer relationship management, and online booking. Each platform worked, but the complexity of managing them all was a headache.

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That all changed when Jonathan made the decision to consolidate everything with Shopgenie. Now, instead of logging into multiple systems, everything he needs—from Google Ads to his website and CRM—is in one place. This has not only made it easier for him to keep track of things but also streamlined his operations across the board. "The best part is the consolidation of everything," Jonathan says. "It's just easier. You're paying one vendor... and you guys have great customer service."

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The benefits of Shopgenie extend beyond simplicity. Jonathan has noticed that his service advisors love the online booking system. With Shopgenie, when a customer books an appointment online, it automatically creates a ticket in their system. This automation has reduced the workload for his service advisors, allowing them to focus more on customer interactions and less on administrative tasks. "It makes it really easy for them," Jonathan explains. "They just drag it, drop it to where it needs to go on the scheduler, and then they fill in the details on the ticket."

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Customer feedback has also been positive. The follow-up texts and online scheduling are well-received, with plenty of reviews coming in as a result. While the volume of reviews is similar to what Jonathan saw with his previous CRM, the consolidation of all these tools into one platform has made managing them far more straightforward.

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For any shop owners on the fence about trying Shopgenie, Jonathan's advice is simple: "It's worth just trying out." The ease of having everything consolidated under one roof, combined with excellent customer service, has made a significant difference for Phils Pro Auto. With Shopgenie, Jonathan has found a partner that truly understands the needs of his business and delivers the tools to help it run smoothly.

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